Privacy Policy
Privacy Disclaimer and Information Policy.
Introduction
TORNEX Cavity Sliders (“TORNEX”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in a responsible and transparent manner.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website or interact with our business.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how Australian organisations collect, use and manage personal information.
By using our website or providing us with your personal information, you agree to the practices described in this Privacy Policy.
What Information We Collect
We may collect personal information that you voluntarily provide when interacting with our website or contacting us.
This may include:
- Your name
- Company or business name
- Email address
- Phone number
- Project details or enquiry information
- Any information submitted through website forms
We may also collect limited technical information when you visit our website, such as:
- IP address
- Browser type
- Device information
- Pages visited and time spent on the website
This information helps us understand how visitors use our website and improve user experience.
How We Collect Personal Information
We collect personal information in several ways, including when you:
- Submit an enquiry through our website
- Request a quote
- Contact us by email or phone
- Download product brochures or resources
- Interact with our website
We may also collect anonymous data automatically through cookies or analytics tools.
How We Use Your Information
We use personal information to:
- Respond to enquiries and provide quotes
- Communicate with you about your project
- Provide product information and documentation
- Improve our website and services
- Maintain business records
- Comply with legal obligations
We do not sell or rent personal information to third parties.
Disclosure of Personal Information
We may disclose personal information to trusted third parties where necessary to operate our business, including:
- IT service providers
- Website hosting providers
- Professional advisers such as accountants or legal advisers
- Service providers assisting with website analytics
These parties are required to handle personal information securely and only for the purpose for which it was provided.
We may also disclose information where required or authorised by Australian law.
Website Analytics and Cookies
Our website may use cookies and analytics services to understand how visitors interact with the site.
Cookies are small files stored on your device that help improve website functionality and user experience.
Analytics tools may collect information such as:
- Pages visited
- Time spent on pages
- Traffic sources
- Device type
This information is generally anonymous and used to improve the performance of our website.
You can adjust your browser settings to refuse cookies if you prefer.
Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically on secure systems or servers.
While we take appropriate security measures, no method of transmission over the internet can be guaranteed to be completely secure.
Access and Correction of Personal Information
You have the right to request access to personal information we hold about you and request corrections if the information is inaccurate or outdated.
To request access or correction, please contact us using the details provided below.
Third Party Websites
Our website may contain links to third party websites for your convenience.
We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.
Any updates will be published on this page.
Contact TORNEX
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us online.